XORA
Returns & Refunds
Development placeholder: Replace all bracketed fields and have the responsible adult/business review this page before the store goes live.
Before launch
Define the final return window, return address/process, responsibility for return courier costs, damaged-item procedure, refund timing and the policy for fragrance products that have been opened or used.
Damaged or incorrect orders
Customers should contact [BUSINESS EMAIL] promptly with the order number and photographs where relevant.
Consumer rights
The final policy must preserve any rights customers have under applicable South African consumer and electronic-commerce law.